Refund policy

At Mean Ft Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy that complies with UK consumer laws.

 

Eligibility for Returns

• You have the right to return your items within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.

• Items must be returned in the same condition as received. Shoes that show signs of wear or damage after delivery are not eligible for return unless they were received in a defective state.

• All returns must include the original packaging and any accompanying accessories or tags.

 

Return Process

1. To initiate a return, please contact our customer service team at help@meanft.com within 14 days of receiving your order.

2. Once your return is approved, we will provide you with instructions for sending the shoes back to us.

3. Please ensure that returns are securely packaged to prevent damage in transit. We recommend using a tracked delivery service for your peace of mind.

 

Refunds

• Once we receive and inspect the returned items, we will process your refund. Refunds are typically issued within 7-10 business days.

• Refunds will be credited back to your original payment method. Please note that shipping costs are non-refundable unless the item was faulty or misdescribed.

 

Exchanges

• If you wish to exchange an item for a different size or style, please initiate a return following the steps above and place a new order for the desired item.

Faulty or Misdescribed Items

• If you receive an item that is faulty or not as described, please contact our customer service team immediately. We will arrange for a replacement or refund, and cover any return shipping costs.

This policy does not affect your statutory rights. For further assistance, please reach out to our team at help@meanft.com. We’re here to help!